Refund & cancellation policy

You can cancel any order that has not yet shipped, at no charge. Use the cancel option on your order page if payment is still pending, or write to us and we will cancel and refund in full.

Return any piece within 30 days of delivery for a full refund. It may have been worn. Send it back with its certificate, box and any documentation it arrived with.

Pieces that were engraved, resized or otherwise made to your specification cannot be returned unless they are faulty, because they cannot be resold. We tell you this on the product page before you buy.

Trade any piece back against another at the full price you paid, for as long as you own it. The piece must be intact and accompanied by its certificate. This is an exchange against new purchases, not a cash buy-back.

If something arrives damaged, or does not match its description or certificate, tell us within seven days of delivery. We arrange collection at our cost and either repair, replace or refund in full, as you prefer.

Email care@bythecarat.in with your order number. We arrange an insured pickup — please do not post jewellery or watches yourself, as ordinary post is not insured for these values and a loss in transit would not be covered.

Refunds go back to the original payment method. We process them within three working days of receiving and inspecting the returned piece; your bank then typically takes five to seven working days to show the money, which is outside our control.

Refunds include the GST you paid. Where shipping was charged and you are returning an entire order, we refund that too.

The 30-day return applies to antique watches exactly as it does to jewellery. Age-related wear described on the product page is not a fault. Mechanical watches are sold serviced and running; if one stops within 30 days, that is covered.